Shipments and returns
Your package shipment
Firstly we apologize for the high shipping costs. New Zealand is about as far away from anywhere else as you can get. Our largest carrier New Zealand Post is efficient and very reliable, unfortunately they are also expensive. There are NO cheaper options available to export parcels from New Zealand (but if you know of anything please let us know).
Secondly, wherever possible we will use recycled shipping boxes, however rest assured your item will always be well packaged in a clean suitable container. These boxes are reused from product we receive into stock or otherwise have delivered to our facility. They will always be clean and suitable for the items we are shipping to you.
We aim to be fair and the shipping costs quoted are always the MAXIMUM you will pay. Sometimes it will be less.
We make virtually nothing on shipping costs and use the cheapest available method to safely ship your products to you.
Often shipping works out cheaper depending on the volumetric* size of the package. If shipping works out cheaper than quoted we will REFUND the difference to you.
*Volumetric simply means that the cost of shipping can be impacted by the amount of space it takes up in the plane rather than its weight. (eg large lightweight items may cost the same to ship as smaller heavy items because they take up more space even though they weigh less).
Packages are generally dispatched within 1 day after receipt of payment and are shipped via NZ Post International Air.
Delivery times vary according to country of destination. Target delivery times are listed on the NZ Post website however be aware there can sometimes be delays due to customs, flight availability or demand. It is your responsibility to ensure you have allowed ample time for any time sensitive deliveries.
Shipping weights differ from product weights. Product weights are net, the shipping weight includes an allowance for the container the product comes in. Glass Jars are rather heavy. Plastic bags are not. An allowance is built into the shipping weight for packaging.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas postage fees vary according to total weight of the shipment and destination country. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Please note: We are not responsible for any delays in the postal service. You are responsible for and should check for any potential customs regulations, import duties, fees and taxes in the destination country. If you are unsure about your own countries customs rules and fees you should check with your local customs department. We accept no liability for confiscation of any shipment by the destination countries customs or agricultural authorities.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.